Refunds and Cancellations

Operator: SiteUpcycle.
Email: hello@siteupcycle.com
Mail: 5441 S Macadam Ave #6666, Portland, OR 97239, USA.

Contact hello@siteupcycle.com to cancel, request a correction, or ask about a refund.

Before payment

We provide the package, scope, price, expected delivery date, and these terms in writing before asking for payment. Sending a request does not create a charge or obligation to buy. We do not add a fee or materially change the scope without your written agreement.

Cancelling a report

If you cancel before we start collecting or analyzing your selected pages, we refund the report price in full. If you cancel after work starts but before we deliver the report, we also refund the report price in full. Once we deliver the agreed report, the completed service is ordinarily not refundable solely because you decide not to use its recommendations or your website results differ from expectations.

Missing work or factual errors

Tell us about a factual error or missing agreed deliverable within seven calendar days after delivery. We will review the evidence and, when warranted, correct and reissue the affected material without an added fee. If we cannot provide a material agreed deliverable, we will offer an appropriate refund for that part of the order; if the report as a whole cannot be provided, we will refund the report price. This process does not limit rights available under applicable law.

If we cannot complete the work

If we must cancel an order because we cannot safely, lawfully, or technically complete the agreed report, we refund the report price. We may instead offer a revised scope or date, which takes effect only if you agree in writing.

Separately quoted work

Implementation, repairs, and other fixed-quote work have their own written scope and cancellation terms. A report purchase does not authorize implementation or an added charge.

Processing

We review requests sent to hello@siteupcycle.com and explain the decision in writing. For an approved refund, we initiate the return to the original payment method when practical within five business days. Your bank or payment provider may take additional time to post it. We do not charge a separate cancellation or refund processing fee.